Privacy Policy

Privacy Policy

LUXXLADY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUXXLADY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details (name, billing and shipping address, phone number, email address)
  • Financial information (card details, payment confirmations, etc.)
  • Account information (username, password, preferences)
  • Transaction and shopping information (items viewed, added to cart, wishlist, purchases, returns)
  • Communications (customer service messages)
  • Device and usage data (browser, IP, connection info, interaction with the Services)

Personal Information Sources

We collect personal information:

  • Directly from you (account creation, orders, support inquiries)
  • Automatically via cookies and similar technologies
  • From our service providers (e.g., Shopify, payment processors)
  • From partners or other third parties

How We Use Your Personal Information

  • Provide and improve services: to fulfill orders, manage your account, ship products, process payments, and personalize your experience.
  • Marketing and advertising: to send promotional content and show you relevant ads.
  • Security and fraud prevention: to verify identity, protect user data, and detect fraud.
  • Customer communication: to provide support and respond to inquiries.
  • Legal compliance: to respond to legal requests and enforce our terms.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors, and service providers (payment, support, hosting, etc.)
  • Business and marketing partners (e.g., for personalized ads)
  • Our affiliates or corporate group
  • Third parties with your consent
  • Authorities in case of legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes some data to support our store. Shopify may also use this data to improve its own services. To learn more, visit: https://privacy.shopify.com/en

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our store. We recommend reviewing their privacy policies separately.

Children’s Data

Our services are not intended for use by children. We do not knowingly collect personal data from minors. If you are a guardian and believe your child has submitted information, please contact us.

Security and Retention

We take steps to secure your personal information, but no system is completely secure. Data is retained as long as necessary to provide services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Request correction or deletion of your data
  • Request data portability
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Opt-out of marketing communications

To exercise your rights, contact us at contact@luxxlady.com. We may need to verify your identity before proceeding.

Complaints

If you are not satisfied with our response to your privacy request, you may contact your local data protection authority.

International Transfers

We may transfer your data outside your country of residence, including to the United States or United Kingdom, using legal safeguards such as Standard Contractual Clauses.

Contact

For privacy-related questions, you can reach us at:

Email: contact@luxxlady.com
Address: Suite 6092 Unit 3a, 34-35 Hatton Garden, London, ENG, EC1N 8DX, GB

Last updated: July 16, 2025