Returns & Exchanges

Returns & Exchanges Policy

Request timeframe

You may request a return or exchange within 15 calendar days from the date of delivery. Unfortunately, we are unable to accept returns or offer refunds after this period.

Return conditions

  • Items must be unused, in perfect condition, and in their original packaging.
  • For hygiene reasons, earrings cannot be returned if they have been tried on.
  • We only accept returns on full-priced items. Products purchased on sale are not eligible for refund.
  • Shipping fees and gift packaging are non-refundable.
  • If a parcel is returned due to refusal to pay import/custom duties, a refund will only be issued once the order has safely returned to our office, and shipping fees will not be refunded.

How to request a return or exchange

Please email us at contact@luxxlady.com within 14 days of receiving your order. Include:

  • Your order number
  • The item(s) you wish to return or exchange

Our team will respond with the return address and next steps. We recommend using a tracked courier service to ensure your package arrives safely.

Refunds

Once we receive the returned item and confirm its condition, your refund will be processed. It may take up to 3 business days for the amount to appear in your account, depending on your payment provider.

Exchanges

We offer exchanges for size adjustments or defective items.
You may exchange for the same item in a different size, or for another product of equal value, subject to prior approval via email.

Shipping costs

  • The customer is responsible for the return shipping costs.
  • If the item is defective, we will cover the return shipping.

Returned items must be shipped within 7 days of receiving the return address and must be unworn, undamaged, and in their original packaging.
We are not responsible for packages lost, damaged, or held at customs. Items that do not reach us will not be refunded.

Defective items

If you're contacting us about a faulty product, we sincerely apologize. We'll make the return or exchange process as simple, fast, and free as possible.

All Luxxlady pieces are carefully inspected and packaged to meet the highest quality standards before shipping.