Exchanges and Returns

Request timeframe

You may request a return or exchange within 14 calendar days from the date of delivery.
Under EU consumer protection laws, you also have the right to cancel your order within 14 days of receipt, without providing a reason, as long as the item is unused and in original condition.

Return conditions

• Items must be unused, in perfect condition, and returned in their original packaging.
• For hygiene reasons, earrings cannot be returned if they have been tried on.
• Sale or discounted items are not eligible for return or exchange, unless defective.
• Shipping fees and gift packaging are non-refundable.
• If a parcel is returned due to refusal to pay customs/import duties, a refund will only be issued after the item returns to our office. Shipping costs will not be refunded.

How to request a return, refund or exchange

Please email us at contact@luxxlady.com within 14 days of receiving your order. Include:

• Your order number
• The item(s) you wish to return or exchange

Our team will reply with the return address and instructions.
We recommend using a tracked courier service to ensure safe delivery.

Refunds

Once we receive your returned item and confirm its condition, your refund will be processed to the original payment method.
It may take up to 3 business days to appear in your account, depending on your provider.

Exchanges

We offer exchanges in the case of defective items or size adjustments.
You may exchange your item for:

• The same product in a different size
• Another item of equal value (subject to availability and approval)

Return shipping

• Customers are responsible for return shipping costs, unless the item is defective.
• Items must be shipped within 7 days of receiving our return instructions.
• Items must be unworn, undamaged, and in their original packaging.
• We are not responsible for lost, damaged, or customs-held parcels. Items not received by us will not be refunded.

Defective items

If your item is faulty, we sincerely apologize.
Please contact us and we will make the return or exchange process as fast and simple as possible, at no cost to you.

All Luxxlady pieces are carefully inspected and packaged to meet the highest quality standards before shipping.

Last updated: July 16, 2025