Exchanges and Returns

Returns & Exchanges – LuxxLady

At LuxxLady, we are committed to providing high-quality jewelry and an exceptional shopping experience. Your satisfaction is our priority — which is why we offer a 15-day return guarantee.
If you are not completely satisfied with your purchase, please reach out via our Contact Page or email contact@luxxlady.com, and our team will be happy to assist you.

Cancellation Policy

- Order modifications or cancellations must be requested within 24 hours of purchase.

- After this period, orders may already be in processing, and changes or cancellations may no longer be possible.

- Approved cancellations requested within 24 hours will be eligible for a refund. Please note that a €10 processing and transaction fee will be deducted from the refunded amount to cover payment processing and operational costs.

- Alternatively, customers may choose to receive a full store credit for the order amount, with no processing fee applied.

Returns and Refunds

- We offer a 15-day return window starting from the delivery date.

- Items must be unused, undamaged, and in their original packaging.

- Items showing signs of wear, misuse, or damage caused after delivery are not eligible for refund.

- Returns shipped without prior approval, without a valid reason, or outside the 15-day period may incur a restocking fee of up to 25%.

How to Start a Return

Please contact us through the Contact Page or by emailing contact@luxxlady.com within 15 days of delivery, including:

- Your order number

- Your full name

- The reason for return

All returns must be approved by our team before shipping.
Please ensure your order number and full name are included inside the package to ensure fast processing.

Return Shipping

- Return shipping costs are the responsibility of the customer.

- Shipping fees are non-refundable.

Refund Processing

- Once your return is received, please allow up to 10 business days for inspection.

- After approval, refunds may take up to 40 business days to be fully processed by banks or payment providers.

- If you do not see your refund after confirmation, please contact your financial institution directly.

- All refunds are issued in euros (€) in accordance with the original purchase currency.

- Customers are responsible for any exchange rate differences or bank fees.

Promotional & Discounted Items

Items purchased during promotions, seasonal sales, clearance events, or using discount codes or coupons are not eligible for returns, exchanges, or refunds unless the item arrives damaged or defective.

All promotional, discounted, or coupon-applied purchases are considered final sale.

Product Concerns

We take product quality and safety very seriously and encourage customers to follow all care instructions.

Damage or discomfort caused by misuse, lack of care, or improper handling is not eligible for refund or replacement.

Decisions in such cases will be made at the sole discretion of LuxxLady.

If you experience any discomfort or product issue, discontinue use immediately and contact us at contact@luxxlady.com.

Damaged Items

All orders are packaged carefully to minimize the risk of damage during shipping.

An item is considered “damaged” only if:

- It arrives with a manufacturing defect

- It arrives physically broken

Please note: damaged packaging alone does not qualify as product damage if the item itself is intact.

- Notify us within 48 hours of delivery

- Email contact@luxxlady.com with clear photos showing the issue

- A free replacement will be arranged if eligible

We do not offer refunds or returns for damage caused by normal wear, misuse, or accidental handling.

Shipping & Delivery

We work with trusted carriers to deliver your order safely and efficiently. However, external factors may affect delivery.

LuxxLady is not responsible for:

- Carrier delays

- Customs processing

- External factors beyond our control

Once the order has been handed over to the carrier, responsibility transfers to them. LuxxLady cannot be held liable for packages that become lost, stolen, or delayed.

✨ However, We Are Always Here to Help

Even though we are not directly responsible for transport issues, we will always support you by:

- Contacting the carrier

- Helping open an investigation

- Monitoring the case closely

- Providing support until full resolution

Customer Responsibility During Delivery

It is the customer’s responsibility to ensure someone is available at the delivery address on the expected delivery date.

LuxxLady is not responsible when:

- The customer is unavailable during delivery attempts

- The package cannot be delivered

- The parcel is returned due to incorrect address or absence

If a package is returned due to customer absence or address issues, reshipping fees may apply. Any eligible refunds will exclude the original shipping cost.

For delivery-related issues, customers should contact the carrier directly — and we will support you throughout the process.

Last updated: August 2025