Warranty

Warranty

What warranty is offered with your jewels?

All our jewels come with a 1-year warranty, starting from the date your order is delivered, covering any defects in materials and/or craftsmanship.

According to the warranty, LUXXLADY will replace* manufacturing defects within this 1-year period.

This warranty does not cover:

  • Damage caused by accidents or improper use
  • Normal wear and tear
  • Loss of the jewel or any of its components

To keep your jewelry in perfect condition, please refer to our Jewelry Care Guide.

The warranty applies exclusively to products manufactured by LUXXLADY and purchased through our official website or authorized sales channels.

To benefit from this warranty, please refer to the article: I have received a faulty piece, what can I do?

*For warranty requests made more than 15 days after the purchase date, our quality team will evaluate your case. If the conditions are met, we will proceed with the replacement of the item. If replacement is not possible, a gift card of equal value to the damaged item will be issued.

Last updated: July 16, 2025